My mother is a senior citizen who owns a house. We approached SBI (Lakhimpur Kheri) branch for a reverse mortgage loan. Initially, the bank manager informed that his branch is authorised to sanction such loans. But, later on he refused saying he was awaiting response from his controlling officer. He is not giving anything in writing and says it’s his personal decision. We are in dire need of financial support. How do we tackle this problem? Can the bank manager’s personal decision matter?
